Effective date: October 2026; the joya9 App privacy policy operates on the legal bases of consent, contract, and legitimate interests for data processing when necessary.
Everything is kept very clear about where data is needed, why it's needed, and when users can take control, see the table below.
| Process | Legal basis | Ways to withdraw |
|---|---|---|
| Create account | Agreement | You can close the account |
| Cookie storage | Consent | You can change browser settings |
| Send alerts | Legitimate interests | Security log |
| Always kept limited | Legitimate interests | Support request |
| Close or delete chat | Consent | Use data based on consent |
If you disable browser cookies, some features may change, such as needing to log in more often, or your previous preferences from Dhaka may not automatically appear.
Contract-based data processing
joya9 App When you use the joya9 Download Related device Payment methods Related records fall This data is used to run a single service
Legitimate interests and data protection
joya9 App has been operating since 2021, and security rules learned from experiences in 10 countries also apply to users in Bangladesh who use bKash, Nagad, and Rocket; whether in Dhaka or another district, the rules do not change.
Your rights and control
To the support team
On the contact page If you write, you Terms And Responsible use There are separate rules on How long cookies, logs, and
Help requests are closed after issues are resolved, if there is no legal requirement to retain longer.
Help Center Even by reading, you Contact us
One last thing: on the joya9 App, privacy, data protection, cookies, and user rights are all clearly kept if desired.
Contact page Send a request via দিয়ে অনুরোধ পাঠান, বা Login Go to account settings
